Happy Customers are paramount and we hope you are 100% happy with your purchase. However, if you do want to return any goods purchased please let us know in writing within 14 days if you want a refund or a replacement.
The goods are to be unused and undamaged and returned in the original packaging at the Customer's own expense within 14 days. The goods will remain the Customer's until received by us. Please send back goods by a Signed For service as we do not accept proof of postage as proof of delivery. Please ensure you enclose your name, address, telephone number and proof of purchase with your returned order. We regret that postage and packaging costs can't be refunded unless the items are faulty.
We aim to issue refunds within 14 days of the returned goods being received - subject to them being received in the original packaging, unused and undamaged.
The return address is: With love Jane, 43 Totteridge Lane, High Wycombe, Bucks. HP13 7QD.
We don't keep large amounts of candles in stock. We want our Customers to be happy with their products and for them to be as fresh as possible. Our products are usually made to order so this could mean that they take a little longer. However, we try to dispatch the products within 48 hours but we will always notify you by email if there could be a delay. We will email confirmation when your order has been despatched.
Orders will be sent out by either Royal Mail/Courier for £3.95 or on a signed for service for £4.95. You can chose your option at the checkout. A collection service is also available. Sorry, we only deliver to UK addresses at the moment. Typical delivery time is between 2 - 4 working days. Delivery is FREE on orders over £50.00.
If your order is damaged on receipt, please could you state that on the courier's paperwork and notify us straightaway. It is always useful if you can take a photo of the damaged packaging and email to us at firstname.lastname@example.org. A replacement order will be dispatched within 48 hours, depending on stock levels.
You may cancel your order up to the point of despatch. If you do cancel within this time, any payments made by you will be refunded in full within 14 days. Please inform us in writing by email if you wish to cancel your order.